Exchange and Returns Policy
All returns must be returned to
the address below:
2/87 Jonson Str
We at Etnix would like you to
be happy with your purchase. If something is not right, please let us know. If
you're unsatisfied with the fit, quality, colour,
or size of an item we will gladly replace it.
Please note that we can only
exchange items for a different size or colour if
they are available. If a model, size or colour is
unavailable a gift-card will be issued in itsí stead.
offer an exchange, or gift-card, on all garments returned within 28 days.
you do not wish to receive a replacement, a refund will be issued.
refund will be issued for online purchases only, if they are returned in the
condition in which they were received within 14 days for Australian orders and
30 days for international orders..
are usually processed within 48 hours of being received. However, please note
that during busy periods such as seasonal or promotional sales, as well as
Christmas and New Years, processing may take longer.
return an item, please enclose the order reference number or invoice within the
parcel being returned.
recommend that you return your item(s) back to us by using a secure, insured
and tracked delivery service. Etnix is not responsible for any items not
received or lost.
will be responsible for all shipping costs.
refunds will be made via the original method of payment.
and packaging will not be refunded unless the goods are faulty.
the unlikely event you receive an incorrect or faulty item from us we will
refund any return postage costs incurred. A member of our Customer Care team
will contact you in order to arrange this. We cannot, however, be responsible
for, or comment on any such case until the item has been returned, assessed by
our Team and confirmed as faulty.
Online Returns to Store
purchased online can be exchanged for items of the same value or above in our
Etnix Byron Bay store providing it is accompanied by the original Invoice and
within 28 days.
retain your receipt as proof of purchase.
possible we will exchange or issue a credit note, for use within 6 months; for
any items not used (including sale items) within 28 days of their purchase. We
are unable to issue a refund where an item is unwanted.
any item purchased is not of a satisfactory quality, please return the item
with the receipt where possible to our Etnix Byron Bay store,
and a refund will be issued if appropriate.